FAQ

Consulting Services

How do I arrange a proposal and quote?

The simplest way is to ring me and have a chat. If I think I can assist, I’ll arrange to come and meet with you [or teleconference if you’re in a rural area] so you can brief me in more detail. I’ll take it from there and develop a proposal and quote in line with your requirements and we can liaise until you are happy with it.

I’m thinking of bringing in a consultant but not certain – can I talk to you about my issue without any obligation to go ahead?

Absolutely – in fact, I encourage it. I’m very happy to chat with you and help you figure out whether

a] You do in fact require a consultant, and

b] If Jacq Hackett Consulting is best placed to work with your particular issue/s.

Are there any costs associated with getting a proposal and quote?

Generally, no, this is a service that I provide free of charge. The exception to this is where a client is not yet clear about the project brief and would like me to assist in gaining clarity about scope and objectives. In this case, the client may want me to talk to some other stakeholders and it might require more than one meeting to nut out the details. In this case, my time will be charged.  Commonly the cost is simply built into the proposal and quote if we agree to go ahead.

I’m having trouble defining the scope of work – can you help me?

Yes. I provide this kind of assistance to clients all the time. Clients are often unclear about exactly what might be required for their project and need assistance to get clarity. If it’s relatively straightforward it will be done free of charge as part of my usual process of preparing a proposal. If further work is required [over four hours consulting], I will charge for my time.

Can you provide referees who can vouch for your work?

Yes. Simply ask me for this information and I will provide the details of some recent projects and contact details of clients.  

Accelerator Course

I have a question that isn’t listed here. Who do I ask?

Email admin@jacqhackett.com.au and we’ll get back to you.

Is there a guarantee? What if I want a refund?

The Accelerator program comes with a 30-day money back guarantee. If for any reason you discover the program just isn’t for you,  just email admin@jacqhackett.com.au within 30 days of your purchase and I’ll refund the entire program fee. No conditions, no hoops to jump through, no questions asked.

I’m worried about confidentiality within the small group – how do you manage that?

The issue of confidentiality comes up regularly. 

In particular, participants who are planning their move to consulting but haven’t yet informed their employer or colleagues want to ensure that this information is not leaked inappropriately. 

Others worry that the small cohort might include a close colleague or a potential competitor which would result in them being uncomfortable to openly share and participate.  

Group safety and confidentiality are extremely important to me and there are a number of measures I take to ensure this.  If there are enrolments in a cohort from people who I think may be a bit too close professionally, I will check this out with those individuals and suggest moving to a different cohort if necessary. [this has only happened once in the past].  I also spend time in the first session discussing confidentiality and group safety and setting some ground rules.  I regularly check in with the group as to how they are going with regard to group safety.

How do I organise our 1:1 sessions?

There are three 1:1 sessions included in the program. – two with me and one with Danielle Grant, the Accelerator mindset coach.  

For the sessions with me, one is focused on reviewing and refining your consulting service offering, your capability statement and your LinkedIn profile.  You can schedule this any time during or after the 8 weeks once you have completed the work associated with the Launchpad component of the program.  The second 1:1 session can be used for anything you need to work on any time after the 8 weeks and can be scheduled at time of your choosing.  I will provide you with Calendly links so you can schedule those sessions directly in my diary.

You can schedule your 1:1 session with Danielle after week 3, which is the week we focus on mindset.  Danielle also uses Calendly, and I’ll provide you with the link to book a time with her.

What day and time will the weekly group mentoring sessions be held?

The day/time of our weekly sessions will be negotiated once the cohort has been enrolled and I do my best to set a time that suits everyone.

Can I download the content to my device?

Yes – all of the videos, templates, guides, and checklists are downloadable, so you can store them on your device and access them at a later time.

How long do I have access to the online training material?

You have lifetime access to all of the Accelerator training modules, so you can come back to the material at any time. You’ll also get access to any and all new training modules, updates, or additions to the Public Sector Consulting Accelerator for as long as I offer the Accelerator for sale.

How do I access the online training?

Once you enrol in the Accelerator, you’ll immediately get access to all the online training modules, plus all the associated templates, guides, and checklists.  Check your email for login details to the site.  

How is the program structured and delivered?

The Accelerator is an 8-week mentoring program.  Each week as a group, we have a 1.5 hour Zoom session which I lead and facilitate.  Most weeks I set which training modules you need to cover off as homework [never more than two modules] and we use our time to reflect on learning from those modules, dive deeper into the topics, as well as discuss mindset issues and business development.  We also use our time to problem solve challenges participants are facing in their business.   One session is completely devoted to mindset with the Accelerator mindset coach Danielle Grant.  

Fundamentals Course

Can I download the content to my device?

Yes – all of the videos and accompanying cheat sheets are downloadable, so you can store them on your device and access them at a later time.

How long do I have access to the online training sessions?

You have lifetime access to all the Fundamental training modules, so you can come back to the material at any time. 

How do I access the program?

The Fundamentals comprises five online video training sessions.  As soon as you enroll you will be provided with login details to the site where you can access to all the sessions.

Launchpad Course

I notice that the Launchpad program is included in the Public Sector Consulting Accelerator – if I purchase Launchpad and then subsequently want to enroll in the Accelerator, do I get a discount?

Absolutely – I will provide you with a coupon code you can use at the checkout and the cost of the Launchpad program will be taken off the Accelerator course cost.

How do I organize our 1:1 session?

Once you’ve emailed me your draft capability statement, the link to your updated LinkedIn profile, and your draft marketing plan, I will send you a link to schedule a time with me.  

How do I get access to the worksheets?

Once you enroll, you will be given login details to the site where you can access all the worksheets. You download and save the worksheets so you can complete them. 

How is the program structured?

Launchpad comprises a sequential series of four practical worksheets. Each worksheet focuses on a key component of the work required to define your service offering, develop a capability statement for your business and develop an initial marketing strategy. 

You can complete the worksheets at your own pace.

Once you’ve completed all the worksheets, I’ll review your updated LinkedIn profile, capability statement, and marketing strategy.

We then spend an hour together over Zoom so I can provide you with feedback and further guidance.

Masterclass Series

I have a question that isn’t listed here. Who do I ask?

Email admin@jacqhackett.com.au and we’ll get back to you.

Can I download the content to my device?

Yes – all of the videos, templates, guides, and checklists are downloadable, so you can store them on your device and access them at a later time.

How long do I have access to the online training material?

You have lifetime access to all of the Accelerator training modules, so you can come back to the material at any time. You’ll also get access to any and all new training modules, updates, or additions to the Public Sector Consulting Accelerator for as long as I offer the Accelerator for sale.

How do I access the online training?

Once you enrol in the Accelerator, you’ll immediately get access to all the online training modules, plus all the associated templates, guides, and checklists.  Check your email for login details to the site.  

Mentoring

Can I get a refund if I need to cancel my session?

No, I don’t provide refunds for mentoring sessions, but it is free to reschedule if you do so no less than 24 hours before your scheduled time. 

Can I book multiple sessions?

Yes, feel free to book as many sessions as you need.

How and when do I make the payment?

Payment is required at the time of making the booking. When you schedule the session through Calendly you will be taken to a payment page and payment is required in order to confirm your booking.

How long is each session and how much does it cost?

Mentoring sessions are one hour in duration and the cost is $325.

Writing Better Proposals

Can I download the content to my device?

Yes – all of the videos and accompanying cheat sheets are downloadable, so you can store them on your device and access them at a later time.

How long do I have access to the online training sessions?

You have lifetime access to all the Writing Better Proposals training modules, so you can come back to the material at any time. 

How do I access the program?

Writing Better Proposals comprises three online video training sessions.  As soon as you enroll you will be provided with login details to the site where you can access to all the sessions.

I have a question that isn’t listed here. Who do I ask?

Email: info@publicsectorconsulting.net and we’ll get back to you

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